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999com sets out these legal terms so you know exactly what governs your account, your transactions and the content you access on this platform. Availability and eligibility depend on your local law and the region from which you access the site.
The terms on this page govern your use of 999com and form the agreement between you and the platform when you access any part of the site. By opening an account and using the services available here — including the sportsbook, casino lobby and wallet functions — you confirm that you have read and accepted these terms. We update this policy when our services, payment integrations or applicable rules change, and the version published at this URL is always the one in effect. Where we reference payment methods such as bKash, Rocket or Upay, those references describe the transaction channels configured in your account wallet; they do not alter the legal relationship between you and those payment providers. Each of those providers operates under its own separate terms. If a clause in this policy conflicts with a clause in a payment provider's terms, the payment provider's terms govern that specific transaction. We aim to make these terms readable rather than opaque, but nothing here should be read as a legal opinion about your personal eligibility to use the platform — that depends on your local law and the region you access from. Questions about specific clauses can be directed to our support team through the contact routes listed on this page.
bKash is a configured wallet channel in your account. Its own terms govern the transfer leg; our terms govern what happens once funds reach your 999com wallet balance.
Rocket payments processed through your account are subject to both Rocket's service rules and the transaction policy set out in your 999com account agreement.
Upay appears as a deposit route in eligible accounts. The payment provider's terms apply to the Upay transfer itself; our policy covers the resulting wallet credit.
Not every aspect of your activity falls under a single clause. This section maps the four main areas so you know which set of rules applies when a question comes up. Read each area carefully before raising a support request — it often points you to the right resolution path straight away.
Our terms govern how your account is created, verified and maintained. This covers login credentials, session security and the steps required to restore access if your account is locked or flagged for review. It does not cover the device or network you use to connect.
Deposits and withdrawals processed through bKash, Rocket or Upay are governed jointly: our wallet policy covers the balance side; the payment provider's terms cover the transfer side. Disputes about a pending transfer should be raised first with the payment provider, then with our support team.
Game titles, sportsbook markets, odds displays and promotional notices published on 999com are governed by our content and intellectual property terms. You may not reproduce, redistribute or scrape any part of the site content without written permission from the platform.
Services provided by third parties — including game studios whose titles appear in the lobby and external payment processors — operate under their own terms. Our policy does not override those agreements, and we are not liable for the terms those providers set.
You have several practical rights that you can exercise at any time through your account or by contacting support. Reviewing your transaction history is straightforward: open the wallet section of your account and the full record of deposits, withdrawals and balance adjustments is displayed there. If any detail on your account — your registered name, contact number or linked payment method — is incorrect, you can update it through the account settings page; some changes require identity verification before they take effect. If you believe a record is wrong and the account settings page does not let you correct it directly, raising a support request is the right next step. We handle those requests in the order they are received. You also have the right to ask what account data we hold and to request that we review how it is used. None of these rights require you to accept a new policy version to exercise them — they remain available under the version in effect at the time you act.
Open the wallet section to see a full transaction log — deposits via bKash, Rocket or Upay, withdrawals and any balance adjustments. The log is available as long as your account is active.
Update your registered name, phone number or payment method through account settings. Changes that affect verification status will prompt an identity check before they are saved.
If a clause is unclear or you believe something has been applied incorrectly to your account, submit a query through the support chat or email route. Reference the specific clause or transaction ID where possible.
You can ask what account-level data we hold and how it is used. Send the request through the support channel with your account reference and we will respond through the same channel.
If a clause in this policy raises a question you cannot resolve through your account settings, the following contact paths are available. Use the route that suits how you are accessing the site — all three connect to the same policy and account team.
Open the chat window from any page on the site. It connects you directly to the support team without leaving your current session. Use this for urgent account or transaction questions that need a fast response.
Send a detailed query to the support email address published in your account profile page. Include your account reference and the relevant clause or transaction ID so the team can respond with the correct context.
If you access 999com through a mobile browser, the help section is reachable from the account menu without switching apps. This route is useful for reviewing published policy documents or submitting a follow-up on an open request.
Your account data is held securely and used only for the purposes described in this policy and the associated privacy notice. We do not sell account data to third parties, and payment details associated with bKash, Rocket or Upay transactions are not stored beyond what is needed to complete and log a transfer. Understanding how each area works helps you manage your account with confidence.
We use cookies to maintain your session, remember your login state and measure how pages are used. You can adjust cookie preferences through your browser settings; disabling session cookies will affect how the site recognises your account across pages.
Your account is protected by the credentials you set at registration. We do not ask for your password through chat or email. If you receive a message requesting your login details, treat it as unauthorised and report it through the support chat immediately.
We retain account records — including transaction logs and identity verification documents — for as long as your account is active and for a period afterwards as required by the terms of service. You can request a review of your retained data through the support email route.
When this policy is updated, the revised version is published at this URL with a note of what changed. Continuing to use the platform after a policy update is published constitutes acceptance of the revised terms. If you do not accept a change, contact support before continuing to use the account.
These are the questions our account holders ask most often about how the legal terms apply to their situation. If your question is not covered here, the support chat and email routes listed above are the right place to follow up.
Access to the platform and the applicability of these terms depend on your local law and the region you access from. We do not make a blanket eligibility claim for any country. Check your local regulations before opening or continuing to use an account.
When you close your account, we retain the associated records for a period as set out in the terms of service. You can request details about what is retained and for how long by sending a query to the support email address with your account reference included.
Disputes about the transfer leg — the movement of funds between your bKash or Rocket wallet and the platform — should be raised first with your payment provider. Once funds are recorded in your 999com account wallet, our wallet policy and support team handle any balance discrepancy from that point forward.
The version published at this URL is always the current one. We do not maintain a separate version archive publicly, but if you need confirmation of what terms applied on a specific date, submit a request through the support email channel with the date in question.
Yes. Correcting your registered name, phone number or linked payment method through account settings is not conditional on accepting a new policy version. Some changes that affect your verification status will trigger an identity check, but that is a security step, not a new terms acceptance.
Use the live chat or support email route and reference the specific clause and your account transaction ID. The team reviews policy application questions separately from general account queries, so the more specific your reference, the faster the review can be completed.