Live / Casino
These Terms & Conditions set out the rules between you and 999com when you open an account, make a deposit through bKash, Rocket or Upay, or use any part of the platform. Access and eligibility depend on your local law and the regions where 999com operates — read these terms before you start.
When you create an account on 999com, you enter a direct agreement with us. Every action you take — logging in, moving funds through your wallet, placing a wager, or contacting support — falls under these terms. We update this document when our service changes, and we post the revised version on this page; continuing to use the platform after an update means you accept the new terms. Where local law restricts or prohibits online wagering, these terms do not create any right to access the service from an ineligible location. You are responsible for checking whether your use is lawful where you are. Payment rails named in your account — bKash, Rocket, Upay — are subject to the terms of those providers as well as ours; a deposit made through one of those wallets confirms that you have read both sets of rules. If any section of these terms is found to be unenforceable in your jurisdiction, the remaining sections continue to apply. Questions about scope, eligibility, or the meaning of a specific clause can be directed to our support team through the live-chat route in your account window.
Understanding the boundaries of this policy helps you know exactly what 999com is responsible for and where your own obligations begin. Each area below has a distinct rule.
These terms govern how you open, use and close your 999com account, including login credentials, identity verification steps shown in your account, and any suspension or closure we carry out under this policy.
Deposits and withdrawals processed through bKash, Rocket or Upay are covered by this agreement on our side. The wallet provider's own terms run alongside ours and are not replaced by this document.
Game titles, odds, promotional notices and all other content published on 999com fall within this policy. We can update or remove content at any time; these terms explain the process and your options if you disagree.
External providers — payment processors, game studios, data feeds — operate under their own terms. We are not liable for disruptions or policy changes on their side, though we do aim to notify you of material changes that affect your account.
These terms are not one-sided. You have specific, practical options available to you at any point during your relationship with 999com. If you want to see what data we hold on your account, open the account settings section and follow the records request path shown there. To correct a detail — a name spelling, a contact number, a registered payment method — use the account-edit fields in your profile or contact live support if a field is locked. Raising a question about how a term applies to your situation is straightforward: our live-chat support team can walk through the relevant clause with you in the same window, without you having to leave the platform. If your query needs escalation, support will log it and provide a reference number so you can follow up. We aim to give you a substantive reply rather than a form response, and the support route is the same whether your question is about a bKash transaction or a general account rule.
Open the account section to see your transaction history, login log and any correspondence tied to your account. The path is visible once you are signed in; no separate request form is needed for standard account data.
Editable fields in your profile let you update contact information and linked payment methods. For fields that require identity verification before a change is accepted, follow the on-screen steps shown in the account area.
Live-chat support in your account window is the fastest route for a terms query. Keep your account reference handy — the agent will use it to pull up your record and give you a specific answer rather than a generic one.
If you decide to close your account, submit the request through the support channel. We will confirm receipt, process any outstanding balance to your verified payment method, and provide written confirmation once the closure is complete.
If you have a question about these terms or need to act on a right described above, the routes below connect you directly to our team. We only list channels that are actively monitored — there are no unmanned inboxes here.
Open the chat icon in your account window to reach our support team directly. This is the fastest route for terms questions, transaction queries and account correction requests.
Send your query to the support address listed in your account's help section. Include your account reference so the team can locate your record and respond to your specific situation.
The help section inside your signed-in account contains the policy documents, a contact form and a log of previous support interactions so you can track an open query without starting over.
We handle your information under the data practices described in our Privacy Policy, which sits alongside these Terms & Conditions. Together they cover what we collect, how long we keep it, and the conditions under which we may share it with payment processors or regulatory bodies where required by applicable law.
We use cookies to keep your session active, remember your device, and measure how the platform performs. You can review and adjust cookie preferences through the settings link in the site footer; some cookies are necessary for the account session to function correctly.
You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact live chat immediately and follow the account-lock steps shown in your profile security section. We do not ask for your password through chat or email.
We keep account records for as long as your account is active and for a period after closure as required by applicable rules. To ask what we hold or request deletion where permitted, use the in-account records request path or contact support with your account reference.
When these terms change, we post the updated version on this page and note the revision date at the top. Continued use of your account after a posted update constitutes acceptance. If you disagree with a change, the account-closure route is available to you at any time.
The answers below address what real account-holders ask when they first read through our terms. If your question is not covered here, live chat in your account window is the direct route.
Access depends on your local law and whether Bangladesh is an eligible region for 999com at the time you use the platform. These terms govern your account if you are permitted to access the service. Check the eligibility section in your account or ask live chat if you are unsure.
Any verified balance in your account wallet at the time of suspension is handled according to the account-closure rules in these terms. We process outstanding balances back to your verified payment method — bKash, Rocket or Upay — once the review is complete and the balance is confirmed as eligible for return.
Yes. You can submit a data request through the in-account help section or via our support email. We will confirm what we hold, explain any retention obligations that apply under relevant rules, and action a deletion where we are permitted to do so under applicable law.
We post the revision date at the top of this page each time the document changes. If the update is material, we may also send a notice to your registered contact. Continuing to use the platform after an update means you accept the revised terms.
Open live chat in your account window and describe the specific clause and transaction you are questioning. The support agent will pull up your account record, review the relevant term with you, and escalate the case with a reference number if it needs further review.
Yes. Whether you access 999com through a mobile browser or a desktop session, the same terms apply to your account. Device type does not affect the rules, your account rights, or the support routes available to you.